Uber reveals Rotterdam passengers get low ratings

ROTTERDAM, 20 March 2025 – Uber's latest passenger rating data reveals that Rotterdam passengers receive some of the lowest ratings in the Netherlands, while smaller cities in the north and south fare better.

Uber reveals passenger ratings by city in the Netherlands

Uber has released insights into passenger ratings provided by its drivers across various Dutch cities. While most people are aware that they can rate their Uber driver, fewer may realise that drivers can also rate their passengers. The data sheds light on how different cities compare in terms of passenger behaviour and tipping habits.

Smaller cities lead, Rotterdam and Breda fall behind

According to the data, passengers in Venlo (4.96) and Leeuwarden (4.97) received the highest ratings from Uber drivers. These smaller cities in the north and south topped the list, while passengers in larger cities such as Amsterdam (4.89), The Hague (4.88), and Utrecht (4.90) landed in the middle. Rotterdam (4.77) and Breda (4.77) recorded the lowest average ratings from drivers.

International comparison: Amsterdam performs well but trails Helsinki

In an international context, Amsterdam scored relatively high with a 4.89 average, but this was slightly behind Helsinki, where passengers averaged 4.92. By comparison, passengers in Stockholm (4.83) and Brussels (4.86) received lower ratings.

Generosity in tipping: Deventer and Amersfoort stand out

When it comes to tipping, passengers from Deventer (€3.66) and Amersfoort (€3.38) proved to be the most generous. In contrast, cities in the Randstad region like Amsterdam (€2.77), The Hague (€2.62), and Rotterdam (€2.62) showed a more modest approach to tipping. Groningen passengers (€2.54) received the lowest average rating for tipping, possibly reflecting the region’s famously reserved mentality.

Dutch tipping habits surprise

Despite the common stereotype of Dutch thriftiness, the data indicates that Dutch passengers are among the most generous tippers in northwest Europe. With an average tip of €2.83 per ride, the Netherlands outperforms Finland (€2.41), Belgium (€2.43), and Sweden (€2.09).